Terms & Policies

Goat House Gym (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, sign up for memberships or classes, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, mailing address, and emergency contact details.

• Payment Information: Credit/debit card details and billing address (processed securely via third-party payment processors like Mindbody, Stripe, or Square).

• Health & Fitness Information: Injuries, medical conditions, or physical limitations shared voluntarily to ensure safe participation in training and classes.

• Usage & Technical Data: Booking history, class attendance, gym check-ins, website analytics, and device/browser details collected via cookies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your gym membership, online training accounts, and class bookings.

• To process payments, billing, and membership renewals.

• To communicate essential updates, schedule changes, billing receipts, and promotional offers.

• To tailor fitness programs safely to your physical capabilities and health history.

• To improve our website performance, facility offerings, and overall customer experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data only under the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business, such as payment processors, gym management software, and email marketing platforms.

• Legal Compliance: When required by law, subpoena, or government request to protect our legal rights, safety, or property.

• Insurance Verification: Validating eligibility details with programs like SilverSneakers or Renew Active when applicable.

4. Data Retention & Security

Security Measures: We implement industry-standard administrative, physical, and technical safeguards to protect your personal information from unauthorized access, loss, or misuse. Payment details are processed using encrypted PCI-compliant systems.

• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights

Depending on your location, you have the following rights regarding your personal information:

• Access & Update: Request a copy of the personal data we hold about you or update incorrect information.

• Opt-Out: Unsubscribe from promotional emails or SMS notifications at any time using the "unsubscribe" link or by contacting us directly.

• Deletion: Request the deletion of your personal account data, subject to legal and billing retention requirements.

6. Contact

f you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Goat House Gym

Email: info@goathousegym.com

Phone: (626) 340-8405

Website: goathousegym.com

While we do not charge fees for cancellations or no-shows, we kindly ask that you cancel your reservation as early as possible. This shows courtesy to our instructors who prepare diligently for every session, and opens up the spot for another client.